A Blue Screen of Death, also called a STOP Error, will appear when an issue is so serious that Windows must stop completely. A Blue Screen of Death is usually hardware or driver related. Most BSODs show a STOP code that can be used to help figure out the root cause of the Blue Screen of Death.
Important: Below are general Blue Screen of Death troubleshooting steps.
Note: Some of these steps may require you to start Windows in Safe Mode. If that's not possible then skip those steps.
Difficulty: Average
Time Required: It might take you several hours to fix a Blue Screen of Death, depending on the STOP Code.
Here's How:
1. The most important Blue Screen of Death troubleshooting step you can take
is to ask yourself what you just did.
Did you just install a new program or a piece of hardware, update a
driver,
install an update, etc.? If so, there's a very good chance that
the change you
made caused the BSOD.
Undo the change you made and test again for the STOP Error. Depending on
what change you made, some solutions might include:
- Startup using Last Known Good Configuration to undo recent registry and driver changes.
- Use System Restore to undo recent system changes.
- Roll Back device driver to version prior to your driver update.
partition. Blue Screens of Death and other serious issues, like data
corruption, can occur if there's not enough free space on your primary
partition used for the Windows operating system.
Note: Microsoft recommends that you maintain at least 100MB of free space
but I regularly see problems with free space that low. I usually advise
Windows users to keep at least 15% of a drive's capacity free at all times.
Death, especially ones that infect the master boot record (MBR) or boot
sector.
Important: Make sure your virus scanning software is completely up to date
and that it's configured to scan the MBR and boot sector.
regularly releases patches and service packs for their operating systems that
may contain fixes for the cause of your BSOD.
or driver related so updated drivers could fix the cause of the STOP error.
errors or warnings that might provide more clues on the cause of the BSOD.
specific reason to do so, the system resources that an individual piece of
hardware is configured to use in Device Manager should be set to default.
Non-default hardware settings have been known to cause a Blue Screen of
Death.
BIOS can cause all sorts of random issues, including BSODs.
Note: If you've made several customizations to your BIOS settings and don't
wish to load the default ones then at least try returning clock speed, voltage
settings, and BIOS memory options to their default settings and see if that
fixes the STOP error.
seated properly. Hardware that's not firmly in place can cause a Blue Screen
of Death so try reseating the following and then test for the STOP message
again:
- Reseat all internal data and power cables
- Reseat the memory modules
- Reseat any expansion cards
that the root cause of any given Blue Screen of Death is a failing piece of
hardware:
- Test your system memory
- Test your hard disk drive
possible.
Blue Screen of Death due to certain incompatibilities.
many situations, including BSOD issues, is to start your computer with the
minimum hardware necessary to run the operating system. If your
computer starts successfully it proves that one of the removed hardware
devices was the cause of the STOP message.
Tip: Typically, the only necessary hardware for starting your PC through to the operating system includes the motherboard, CPU, RAM, primary hard drive, keyboard, video card, and monitor.
Tips:
1. Find that hardware is the cause of your Blue Screen of Death? Try this:
- Replace the hardware.
- Update the hardware's firmware.
- Make sure the hardware is on the Hardware Compatibility List.
- Check with the manufacturer for support information.
2. Find that a software program is the cause of your Blue Screen of Death? Try this:
- Reinstall the software.
- Check for and install any available program updates.
- Check with the developer for support information.
- Try a competing program.
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